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This survey gives you the opportunity to share your feedback about the experience of living in our care home. Do feel free to be honest, your answers can remain anonymous if you wish. We can only improve if our customers trust that we consider all feedback carefully and in confidence.

How likely is it that you would recommend Barchester to friends or other family members?*

0 = Very unlikely

10 = Very likely

How would you rate the comfort of the care home?

How are we doing at keeping things clean?

How well are we doing at keeping things well maintained?

How happy are you with the choice & quality of the food and drinks we offer?

How enjoyable and convenient do you find dining?

How good are we at meeting your personal care needs?

How competent are the team that look after you?

How friendly and caring are the team that look after you?

How happy are you with the types and quality of activities & entertainment?

How well do the days and times of activities & entertainment suit you?

How well do we involve you, listen to you and keep you informed about the running of the home?

How well do we do at treating you with dignity and respect?

How safe do you feel living in the home?

Overall how satisfied are you with the service you recieve?

How easy do you find and understand the method of paying for your fees / other items if you have to do so?”.

How easy do you find it to report issues and get them resolved?