Feedback Survey - Barchester Healthcare

Do not fill in this field:

This survey gives you the opportunity to share your feedback about the experience of your loved one living in our home. Do feel free to be honest, your answers can remain anonymous if you wish. We can only improve if our customers trust that we consider all feedback carefully and in confidence.

Which care home are you providing feedback for?*

How likely is it that you would recommend Barchester to a friend, family member or colleague?*

0 = Very unlikely

10 = Very likely

How would you rate the quality and comfort of the home?

How are we doing at keeping things clean?

How well are we doing at keeping things well maintained?

How happy are you with the choice & quality of the food and drinks we offer?

How competent do you find the Barchester team?

How friendly and caring do you find the Barchester team?

How would you rate the types and quality of activities & entertainment?

How suitable are the days and times of activities & entertainment?

How well do you feel the person you visit is being cared for?

How well do we involve you, listen to you and keep you informed about the running of the home?

How well do we do at treating your loved one with dignity and respect?

How safe do you feel your loved one is living in our Barchester home?

Overall how satisfied are you with the care we provide?

How easy do you find and understand the method of paying for your fees / other items if you have to do so?

How easy do you find it to report issues and get them resolved?

Very difficult Fairly difficult Neither easy nor difficult Fairly easy Very easy

Does your loved one live with us as a permanent or respite resident?

Permanent

Respite

Which of our communities does your loved one live in?

What's your relationship to the person you visit?

Family

Friend

Other

What's the name of the person you visit? (Optional)

Please give us feedback on what we're delivering well.

Let us know if there’s any areas we can improve in.

Name

Email Address (If you wish to remain anonymous, please leave contact details blank)

Telephone